Refund & Service Delivery Policy
Last updated: July 15, 2026
This policy outlines the delivery processes and refund terms regarding the digital services, compute balances, and automated assets provided via https://crawleroptic.com operated by CrawlerOptic.
1. Service Delivery Policy
CrawlerOptic operates strictly as a cloud-based Software-as-a-Service (SaaS) platform. All digital tools, subscription perks, configuration logs, optimization reports, and formatted files (such as custom llms.txt files) are delivered instantly inside the user dashboard or processing interface upon backend verification of successful payment.
Because our core service operates entirely on virtual web architectures and serverless data pipelines, there are no physical components, logistics handling, cargo dispatching, or geographical shipping operations involved in any part of our service pipeline.
2. Return and Refund Policy
Due to the direct cloud-computing execution and immediate system resources assigned to active web crawling queries, all balance top-ups, subscription packages, and single-use digital purchases processed on CrawlerOptic are strictly non-refundable.
Once server nodes run analysis pipelines or allocate system tokens, those actions cannot be reversed or returned for cash value. However, users retain full autonomy to cancel any active tier or automated membership profile directly through their account console to avoid future billing periods.
3. Resolution for Payment Dropouts
In rare cases where money is successfully captured from your local gateway (Easypaisa, JazzCash, or Debit Cards) but a network failure prevents the automatic crediting of tokens inside your dashboard, our automated stack will attempt a validation check. If the process hangs, please contact us immediately to have your tokens added manually.
4. Legal and Inquiries Contact
For any queries, administrative escalations, or support regarding our digital infrastructure delivery, please reach out to our legal channel:
CrawlerOptic
Email: legal@crawleroptic.com
Website: https://crawleroptic.com